Shipping, Payment and Return Policies
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- Basic Shipping Charges
Shipping is charged in accordance with the following table:
| Total Purchase
|| Shipping Charge
| Above $250.00
- In the Continental United States, all items are shipped via FedEx Ground or the United States Postal Service. Our warehouse is located in the Chicago area, so time in transit to the 48 contiguous United States is never more than 5 to 8 working days after the order has shipped out of our warehouse.
- Turnaround Time
We ship 80% of orders within 48 business hours. If an item is out of stock and will not be available within 3 days, we will take the liberty of shipping what we can and sending the remaining item(s) separately at no additional shipping charge when they become available. Most delayed items will ship within one week.
- Expedited Shipping
When placing your order you may select an expedited service. All expedited services (2nd Day Air, Overnight, etc. are via FedEx). Orders must be placed before 11am Central Standard Time for expedited shipment to occur the same day. Custom Frame sectionals are an exception to this as the are made especially for you. These will take at least 24 hours to ship via expedited shipping service.
- Shipments to Alaska and Hawaii
Items shipping to Alaska and Hawaii will cost more and customers will be notified of additional shipping charges via email before the order is processed. Only upon customer's approval of the shipping charges, will the order proceed. Free Shipping offers do not apply to customers outside of the 48 contiguous United States.
- Customers outside the United States:
Our shopping cart is not optimized to assign foreign shipping charges. However, customers outside the USA can actually order and pay on-line by using a two step process. First, email us, expressing your intention to place an order and include your name, address and telephone number. Then go the website and place the order. When you get to the page where you put in your name and address, key in the zip code 60067. Then you can continue on and make payment and process the order. A different amount will be shown on the confirmation for shipping and handling since the system defaults to US shipping rates. Your actual shipping costs will be higher. We will match up the order with the email you sent, notify you by email of the shipping and handling charges, and upon your approval, process and ship the order. Free Shipping offers do not apply to customers outside of the 48 contiguous United States.
- Back Orders
Occasionally we will experience a delay in shipping a particular item. When this happens, and when there are other items on the order, we will take the liberty of shipping those items that we can as soon as possible, and back ordering the delayed item(s). This will never result in an increase in your shipping and handling charges and you will be given notification of when you can expect the back ordered items to arrive.
- Accepted Methods of Payment
We accept payments via Visa, MasterCard, American Express and Discover. We also accept checks and money orders sent via mail to our address at 541 W Golf Rd, Arlington Heights, IL 60005. With checks orders for products totalling over $200 will be held until cleared, usually about 3 business days after receipt of check. Note: Sales taxes will be applied to all orders being shipped to an Illinois address.
- Orders from Schools and Institutions
Schools and institutions may place purchase orders with us. Fax your purchase order, including tax exempt number, to 847-434-0445. You will be shipped and invoiced with Net 30 day terms. Questions? Call us at 1-800-246-4726.
- Illinois State Sales Tax
If you are ordering from within the state of Illinois you will have to pay a nominal state sales of 9.75%. However, if you are in the Chicago area, you may elect to offset your sales tax by arranging to pick up your order at our facility in Arlington Heights, thereby eliminating shipping charges. You will still have to pay a $2 handling charge. But the savings in shipping costs should more than offset your sales tax. To arrange a pick up call us at 1-800-246-4726.
- Return Policy
Framing4Yourself.com guarantees that the products it sells are of the finest quality and free from defects. (Note: An exception exists with regard to minor, normal and foreseeable damage due to shipment on matboard and foamboard products - see the details below.) If a product is defective, it can be returned within 30 days and a new item will be sent to you.
Merchandise should not be returned without a Return Merchandise Authorization (RMA). No refunds, credits or returns will be accepted or processed with out an RMA number. To notify us of a return, email us or call us at 1-800-246-4726. Items that are returned because they were incorrectly ordered are subject to a 15% per item restocking fee. Such items must be returned within 30 days of order placement. Shipping and handling charges are non-refundable. Return shipping expenses are the responsibility of the customer. Refunds will appear as a credit on your billing statement.
Assumption of risk on matboard and foamboard shipments: Dings, dents and dog-ears are minor, normal and foreseeable circumstances in the shipment of matboard. You should anticipate this. Most customers trim full size sheets down to smaller sizes before use, and in doing so, trim away damaged edges. Framing4Yourself.com will not accept returns for minor damage to matboard or foamboard. If you feel that the damage is severe enough to warrant recompense you must make the claim directly and immediately with the carrier. Framing4Yourself.com takes every precaution to insure safe shipment of its matboard and foamboard products and enjoys a good track record in this regard.
Custom Sectional frames may not be returned to for a credit or refund. Each Custom Sectional frame is made especially for you at the size you request. We will replace any Custom Sectional Frame if we have not cut the frame to the size that was requested.
Dry Mount presses are only returnable if the box has been unopened and unused. There is a 15% restocking fee for any dry mount press and can only be returned with an RMA number.
- Mat board and Foam board Shipping
Why a 9 sheet minimum?
Two reasons. One: Shipping a fuller carton makes your shipment less prone to damage. Two: The more you order the lower your cost per sheet as the shipping charge is spread over a greater number of sheets.
You May Mix Styles and Colors to Reach the Minimum
You may mix any style and color of 32"x40" mat board to reach the 9 sheet minimum.
You May Substitute Foam board for Mat board to Fill Cartons and Reduce Shipping Costs
Customers in-the-know order foam board along with mat board to fill the carton. Every sheet of 1/8-inch thick foam board is equivalent to three sheets of mat board. So an order of two 1/8-inch thick sheets of foam board and 3 sheets of mat board fulfills the 9 sheet minimum. Every sheet of 3/16-inch thick foam board is equivalent to 4 sheets of mat board. So an order of two 3/16-inch thick sheets of foam board and 1 sheet of mat board the fulfills the 19 sheet minimum. And so on.
If You Order Less than the Minimum
Your order will be cancelled and any charges made to your card for the mat board portion of your order will be refunded.
Foreseeable Damage in Shipping Mat Board and Foam Board
Dings, dents and dog-ears are minor and foreseeable circumstances in the shipment of mat board. You should anticipate this. Most customers trim the full size sheets down to smaller sizes before using, and in doing so, trim away damaged edges. Framing4Yourself cannot accept returns for minor damage to mat board and foam board.
Misorders of Full Size Cartons of Foam Board
Full size cartons of foam board are not returnable for misorders. Be careful to order the correct type of foam board when making your purchase.
- 100 Ft. Bulk Moulding Shipments
Our 100 foot packages are shipped based on the stock lengths available in our warehouse. In our warehouse moulding may be stocked in 9, 10, 11 or 12 foot sticks; however, we cannot ship you lengths longer than 5 ft. via FedEx without incurring substantial oversize charges that will increase the cost of your shipping. Therefore, we will cut the moulding before shipping it to you. We will do our best to fill the majority of your 100 feet in 5 foot sections, but we are at the mercy of the stock lengths in our warehouse. Rest assured that there is color consistency between sticks. Please note that orders for 100 foot packages are not returnable.
- Workshop Cancellations
If we are able to resell your seat in the days leading up to the workshop, we will refund you the full amount. Otherwise we will provide you with credit toward a future workshop or a store credit, whichever you prefer. If you are signed up for a full program but we are only able to resell a part of it, we will refund you the amount we take in and provide you the rest in the form of store credit.
Framing 4 Yourself
541 W Golf Rd.
Arlington Heights, IL 60005.